FAQ and Support

Contact Us! 

For assistance, inquiries, or any other matter, you can conveniently reach us via email.

Some Tips

Q1: How can I improve my gameplay in Citto?

A1: To enhance your gaming experience:

• Practice regularly to improve your skills.

• Collect everything and complete the quests whenever possible.

• Explore the game world thoroughly to discover hidden secrets.

Q2: What should I do if I'm stuck on a particular level?

A2: If you're finding a level challenging, don't give up! 

• Watch gameplay videos or walkthroughs for tips.

• Take a break and return to the level later with a fresh perspective.

Troubleshooting

Q3: The game crashes when I launch it. What should I do?

A3: If the game crashes upon launch, please try these steps:

• Ensure your device meets the minimum system requirements.

• Close background apps to free up memory.

• Update your device's operating system and the game itself.

Q4: I encountered a bug in the game. How can I report it?

A4: We appreciate your help in improving the game. To report a bug, follow these steps:

• Provide a detailed description of the issue, including when and where it occurred.

• Our support team will investigate the problem and work on a fix.

Technical Issues

Q5: The game lags or runs slowly on my device. What can I do to improve performance?

A5: To optimize game performance, try these suggestions:

• Close background apps to free up device resources.

• Ensure your device has sufficient storage space available.

• Update your device's operating system and the game to the latest versions.

Q6 I'm having trouble with in-app purchases. What should I do?

A6: If you encounter issues with in-app purchases, follow these steps:

• Ensure your payment method is valid and up-to-date.

• Check if your device is connected to the internet.

• Restart the game and try making the purchase again.

• If the problem persists, contact our support team with purchase details for assistance.